Campfire

Our emphasis is on Conversational User Experience and NLP management. We make sure that the conversational flow and AI are solving issues, and not creating new ones. For users in customer care we focus on reducing costs and customer frustrations. We achieve this through the deployment of superior AI capabilities. For campaigns/sales we provide smart campaigns using AI that can run on multiple channels. We create experiences that are engaging for all kinds of potential leads. For internal communications we provide company employees with bots that answer HR questions and provide technical support

Chatlayer is the best tool we have used to build conversational AI projects at the product level. It offers an accessible experience for non-business users. Thanks to Chatlayer’s powerful NLP engine (covering more than 100 languages) and its direct connection with Sinch, we are able to address any channel in any country. It has allowed us to conduct SMS campaigns in the U.S. market all the way through to performing transactional banking over WhatsApp in Africa

We have many add-ons and integrations. For example we have: Multiple bots where we connect with Airtable and rest dB to post and retrieve data. From Airtable we connect to Google Sheets and then to Google Data Studio to visualize the data in a dashboard; A custom WordPress backend where we can make new demo pages by simply inserting the widget SDK URL; Adopted Marker.io to collect feedback directly in our Trello; and Integrated with Helpscout, custom content management systems, microservices and many more.