Chatlayer Achieves ISO 27001

The Most Widely-recognized Information Security Certification Has Been Awarded to Chatlayer for its Chat- and Voice-bot platform Chatlayer - part of Sinch AB - has achieved ISO 27001 certification for its chat- and voice-bot building platform. “Chatlayer has always from day one pursued the highest standards in security, integrity & availability.…

How to boost your Customer Experience

Consumers of every age are more active online than ever. To maintain the loyalty of their customers, businesses must provide engaging customer journeys that exploit the possibilities of the digital space. The road to the strongest customer engagement begins with a better class of cross-network conversations.The year we have been…

Creating smart chatbots – an example for banking

This article is published in collaboration with our partner The Campfire, expert in the field of conversation design and chatbot implementation. Their lean approach aims to build chatbot solutions that are engaging, scalable & integrated. Together, we built smart chatbots for international clients in the banking industry, like Belfius and Rawbank.

Why 95% of companies need chatbots

How can human support agents help their customers 24/7 while avoiding long queues and quickly answering millions of questions? How is it possible for a contact center to be active on multiple communication channels like WhatsApp, Messenger, Twitter – all at the same time? The answer is simple: chatbots.Our phones…

Vlaamse chatbot van Chatlayer.ai begrijpt moeiteloos 100 talen

View the original article here.  “Who likes chatbots?”, vroeg Pieter Buteneers in 2018 tijdens zijn speech ‘Machine Learning Sucks’. Geen jaar later ging hij aan de slag voor een bedrijf dat chatbots ontwikkelt: Chatlayer.ai. Vandaag verovert dit Vlaams chat- en voicebotplatform de wereld, met dank aan zijn natuurlijke meertaligheid. https://www.youtube.com/watch?v=a_uD3A4bK2c&feature=emb_title “Ik…

Speech Recognition for good, with Team Scheire on Canvas.

Imagine a technology that subtitles Flemish speakers in real-time, no matter their accent or dialect. Sounds complicated? That’s because it is, but not for the Chatlayer.ai team.  Chatlayer.ai was founded in Antwerp in early 2018 as a spin-off of Faktion and owns the speech technology used in this episode. The company recently became part of Sinch, the global leader in cloud communications for…

The COVID-19 Use Case For Employing Chatbots

Depending on the size of your business, you might have anywhere from a few people that you need to communicate with during COVID-19 to as many as thousands or tens of thousands or more. Despite the vast differences in the size and structure of organizations, a common denominator is the…