How VanMoof uses an AI chatbot to scale their customer service – without increasing costs
Growing fast is something that most businesses aim for. However, this also comes with some challenges. That’s…
Posted inChatbots Customer experience
4 Strategies for Building Bots that Don’t Suck
We've all had them: bad chatbot experiences. But, what can you do as a company to avoid…
Chatbot Trends: How European E-Bike Providers Use Chatbots to Grow Their Business
While the e-bike market is booming in Europe; providers are struggling to keep up with the increased…
Posted inBusiness Chatbots Customer experience
Will chatbots replace humans? No, but they’ll need to know how to work together!
AI-powered virtual assistants can answer up to 80 percent of FAQs successfully, cut customer service costs by…
Posted inAI Chatbots Customer experience
AI Chatbots in Customer Service: Everything You Need to Know
AI chatbots in customer service can significantly help grow your business. Data shows that companies that use…
Posted inChatbots
Live chats and chatbots: the art of being there for your customers, even when you’re not
Live chats for websites improve customer experience, customer satisfaction and drive conversions. Most companies already use the…
Posted inBusiness Chatbots Company Customer experience
Your current customer communication is hurting your business, here’s why!
Customer communication is more important than ever. Unfortunately, a lot of companies are not able to engage…
How to Improve Your Customer Service with Chatbots
Happier customers, less stress for your team, and a higher revenue for your business: customer service chatbots…
Posted inAI Customer experience NLP
Customer Service Chatbots: What you need to know
Driven by the shift to digital in the past couple of years, companies are dealing with a…