How Argenta reaches a 95% CSAT score with an AI chatbot
Increasing customer service quality in banking is hard? Not, if you're using the right tools! Read, how…
How VanMoof uses an AI chatbot to scale their customer service – without increasing costs
Growing fast is something that most businesses aim for. However, this also comes with some challenges. That’s…
What is GPT-3, and what does it mean for Conversational AI?
There is a lot of buzz around a new technology with three letters and one number: GPT-3!…
Conversational AI Fest: These Are the Top 6 Conversational AI Trends for 2023
What are the biggest trends in conversational AI right now, and how can businesses benefit? These were…
Chatbots in the Benelux Region: Statistics, Usage, and Trends
How widespread is the use of chatbots in Belgium, the Netherlands, and Luxembourg? What are the most…
AI Chatbots in E-Commerce: Advantages, Best Cases, Tips
What can AI chatbots in e-commerce do for your business? From driving sales to making customers happier……
What is Conversational AI, and how does it work?
Conversational AI enables computers and humans to interact more naturally. In this guide, we take a closer…
Posted inAI Chatbots Customer experience
AI Chatbots in Customer Service: Everything You Need to Know
AI chatbots in customer service can significantly help grow your business. Data shows that companies that use…
Chatbot vs. Conversational AI: What’s the Difference?
What’s the difference between a chatbot and conversational AI? This question causes a lot of confusion because…
Posted inChatbots
Live chats and chatbots: the art of being there for your customers, even when you’re not
Live chats for websites improve customer experience, customer satisfaction and drive conversions. Most companies already use the…