Creating smart chatbots – an example for banking

This article is published in collaboration with our partner The Campfire, expert in the field of conversation design and chatbot implementation. Their lean approach aims to build chatbot solutions that are engaging, scalable & integrated. Together, we built smart chatbots for international clients in the banking industry, like Belfius and Rawbank.

Why 95% of companies need chatbots

How can human support agents help their customers 24/7 while avoiding long queues and quickly answering millions of questions? How is it possible for a contact center to be active on multiple communication channels like WhatsApp, Messenger, Twitter – all at the same time? The answer is simple: chatbots.Our phones…

The COVID-19 Use Case For Employing Chatbots

Depending on the size of your business, you might have anywhere from a few people that you need to communicate with during COVID-19 to as many as thousands or tens of thousands or more. Despite the vast differences in the size and structure of organizations, a common denominator is the…

Chatlayer.ai becomes part of Sinch

Stockholm, Sweden – Sinch AB (publ) – XSTO: SINCH​ Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire Chatlayer BV. Founded in Antwerp in early 2018, Chatlayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots…