How to boost your Customer Experience

Consumers of every age are more active online than ever. To maintain the loyalty of their customers, businesses must provide engaging customer journeys that exploit the possibilities of the digital space. The road to the strongest customer engagement begins with a better class of cross-network conversations.The year we have been…

Why 95% of companies need chatbots

How can human support agents help their customers 24/7 while avoiding long queues and quickly answering millions of questions? How is it possible for a contact center to be active on multiple communication channels like WhatsApp, Messenger, Twitter – all at the same time? The answer is simple: chatbots.Our phones…

Chatlayer.ai becomes part of Sinch

Stockholm, Sweden – Sinch AB (publ) – XSTO: SINCH​ Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire Chatlayer BV. Founded in Antwerp in early 2018, Chatlayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots…

Chatlayer 3.0 for Big Bots

How to deal with large amounts of intents Creating a simple chatbot for a small organization is easy. Conversations are usually limited in scope and the amount of intents a user can have is typically quite small.For large corporations or more advanced chatbots this is quite different. Some of their…