Building a chatbot is easy. We have templates
At Chatlayer we’ve developed industry specific templates. These templates contain best practices and can be leveraged to kickstart your own chatbot project. The best thing is that these templates are free.
Telco Template
Create a fast, easy, and convenient customer experience with this telecom template! This template supports omnichannel communication in multiple languages (including voice). This template comes with some typical pre-build scenarios that large telcos face. This template include flows for “address change” and check “pre-paid credits”.
With this template you can :
- Verify your customer’s identity
Log valuable customer data in your organisation’s database
Help your customers in their preferred language
Create a seamless, omnichannel experience over voice and chat
Customer case: Alix @ Proximus
Banking Template
This chatbot banking template can be used to quickly set up standard banking use-cases. This template has intents and expressions for “stolen and blocked cards”, “balance check” and “general card info” scenarios. With this template you can also set up simple payment flows. The template can be easily expanded but is a good starting point for any banking chatbot.
With this template you can :
Block and report your lost or stolen card
Check your card balance
Make payments
Find the nearest bank location
Check card limit
Customer case: MyBo @ Belfius
MyBo is a fullfledged insurance chatbot at Belfius Bank. The chatbot helps customer through the FNOL process (first notification of loss). Clients can answer in full text and the chatbot will continue to ask questions until the entire claims document is complete. Belfius was able to fully automate the FNOL process saving multiple FTEs and allowing the bank to focus more on customer interactions that matter.
Restaurant Template
With this template you can build a bot that helps clients book a table, place an online order or show them the menu of the day. If something isn’t understood the template has a solid fallback option. The client is encouraged to contact the restaurant directly and offloads the conversation to live chat.
With this template you can :
See how to best use different entities in the same bot
Send a confirmation email with several bot variables
Reuse the same intents in different dialogues
Use match entities to catch information
Use rich media to boost the user experience
Other Templates
Feedback Template
- Collect valuable customer feedback
Use intuitive star rating buttons to increase engagement
Combine buttons and NLP for a seamless experience
Post customer feedback in your database and improve your busines
NPS Template
Collect valuable feedback using the Net Promotor Score® methodology
Deploy this bot on any channel, in any language
Make frustrated customers feel heard