Customer Experience Archives

How Argenta reaches a 95% CSAT score with an AI chatbot

Increasing customer service quality in banking is hard? Not, if you're using the right tools! Read, how…

Conversation design focuses on teaching virtual assistants to interact with humans in a more natural way. Why…

What can AI chatbots in e-commerce do for your business? From driving sales to making customers happier……

If you are running an e-commerce business, you are most likely struggling with a high number of…

Soaring demand, disrupted supply chains, and a growing number of customer queries: e-mobility companies are struggling to…

While the e-bike market is booming in Europe; providers are struggling to keep up with the increased…

In diverse linguistic settings, such as the Benelux region, companies can greatly benefit from multilingual chatbots. Here's…

Yes, grocery shopping can really be a lot of fun! The French supermarket chain, Intermarché, managed to…

Live chats for websites improve customer experience, customer satisfaction and drive conversions. Most companies already use the…

Customer communication is more important than ever. Unfortunately, a lot of companies are not able to engage…