Rawbank is the largest bank operating in the Democratic Republic of the Congo with more than 2.1 billion dollars in revenues and 2000+ employees. Rawbank is a full-service financial institution offering fully-fledged retail, commercial and corporate banking services.
In less than 2 months, the bot already managed 3000 conversations through all channels.
We started with +60 questions and we are now working with Rawbank for monthly releases, adding 10-20 new questions per month
More than 96% Customers requests handled without human intervention by the bot
A quote from the client:
“Reducing operational costs while increasing user experience is a key element for many banks. But in Africa, where people are already used to interacting with SMS to perform financial transactions, the challenge was even more interesting…”