< Back to Success Stories

Proximus logo white

Case Study

How a leading telco increases the ROI of communication in customer service, sales and HR with Conversational AI

Exclusive insights:

  • Challenge: manage HR requests and answer FAQ’s in customer service and on the website
  • Solution: three conversational AI chatbots for customer service, sales and HR focussed on FAQs
  • Results: 76% of inquiries handled by the bots, 120% increase in sales, less work for the HR department

Download the Case Study