Case Study
How a leading telco increases the ROI of communication in customer service, sales and HR with Conversational AI
Exclusive insights:
- Challenge: manage HR requests and answer FAQ’s in customer service and on the website
- Solution: three conversational AI chatbots for customer service, sales and HR focussed on FAQs
- Results: 76% of inquiries handled by the bots, 120% increase in sales, less work for the HR department