Every year, HR of Proximus receives over 30,000 questions, which take a lot of time of the HR personnel. Many of these questions are fairly easy to answer. This has led to the creation of HR virtual assistant: YODA. He can provide information on hundreds HR-related topics, including salary, vacation, company car… Yoda ensures employees quick answers to information that is otherwise difficult to find. YODA is a sophisticated bot as it contains +80,000 expressions and has +1,000 intents configured.

Since the launch of YODA the number has drastically reduced. On average the HR team has seen a drop of 20-30% of questions being asked. This leaves more time that the HR team can invest in Proximus employees!