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Case Study

How Intermarché seriously boosts its customer engagement with a recipe chatbot & Rich SMS campaign

Intermache use case

Exclusive insights:

  • Challenge: Increase customer engagement with a more immersive and interactive brand experience.
  • Solution: Creative inspiring AI chatbot together with engaging mobile messaging campaigns using Sinch Rich SMS.
  • Result: 59% Bot engagement rate

“The team supported us all the way, from campaign brief to concept creation and implementation. Within a few weeks, we were ready to roll.”

Clémence Rosier, CRM Project Manager at Intermarché

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