How iFood used Conversational AI for efficient B2B & B2C communication
- Challenge: volume of support inquires was hard to handle by human agents
- Solution: Chatlayer’s Conversational AI Chatbots was set-up on most relevant messaging apps like WhatsApp and the website to scale customer support and automate process like onboarding of new drivers or restaurants
- Results: 70% reduction of the delivery service costs, high Satisfaction score of delivery staff
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