A Eurail Pass is an all-in-one train ticket giving you flexible access to most trains across Europe. Unlike traditional train tickets, with Eurail you can go wherever you want, whenever you want.
Eurail wants to make sure their agents were available for the more difficult customer questions to increase their customer satisfaction score.
An AI chatbot hosted on the support page to answer several questions as quick as possible. The bot is connected to the contact center tool Zendesk so humans can intervene when needed.
Users on a
by the bot