Eurail
A Eurail Pass is an all-in-one train ticket giving you flexible access to most trains across Europe. Unlike traditional train tickets, with Eurail you can go wherever you want, whenever you want.
The challenge
Eurail wants to make sure their agents were available for the more difficult customer questions to increase their customer satisfaction score.
The solution
An AI chatbot hosted on the support page to answer several questions as quick as possible. The bot is connected to the contact center tool Zendesk so humans can intervene when needed.
The results
2.000
Users on a
monthly basis
96.000
Questions/year
answered immediately
89%
Requests handled
by the bot
Channels
Web
Messenger