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Case Study

How Bizbike significantly optimized their customer service in costs and NPS

Exclusive Insights:

  • Challenge: Lack of efficiency in customer support & satisficing high-quality
  • Solution: Conversational AI Chatbot for FAQ implemented on web channel
  • Results: 40+ hours per month saved due to automation, increase in NPS score

“Since we work with our Conversational AI chatbot via Chatlayer our NPS score raised of 2 points.”

Louis Vanhove, CEO & Co-founder Bizbike

Case Study: Bizbike

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