How Bizbike significantly optimized their customer service in costs and NPS
- Challenge: Lack of efficiency in customer support & satisficing high-quality
- Solution: Conversational AI Chatbot for FAQ implemented on web channel
- Results: 40+ hours per month saved due to automation, increase in NPS score
“Since we work with our Conversational AI chatbot via Chatlayer our NPS score raised of 2 points.”
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