Case Study

How Belfius nearly doubled submitted insurance claims with conversational AI

Belfius success story

Exclusive insights:

  • Challenge: complicated process of insurance claims and often incomplete information
  • Solution: implement a personalized AI platform guiding the customer through the process
  • Results: 87% increase in completed insurance claims

“Thanks to myBo, Belfius Insurance noted an 87.5% increase in conversions, when comparing the filed claims using myBo to the traditional insurance claim forms.”

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