Chatlayer's Success Stories

Boost operational efficiency for your Customer Service. Increase Customer Satisfaction for your Support department. Drive conversion for your eCommerce store. Grow Employee Engagement for your HR team. Those are just a few Chatlayer-powered successes. 

But don’t take our word for it: have a look at what some of our 100+ enterprise customers achieve with Chatlayer. Don’t forget to explore their success secrets and download the case studies for free! 

Ready to become our next success story? Book an introductory call today!

Illustration Decorative Rainbow
iFood logo

iFood

Customer Service Bot

Implemented Chatlayer across multiple channels to reduce costs and improve Customer Satisfaction

Delivery staff onboarding via Chatlayer has a 91% satisfaction rate

91%

Achieved a reduction of 70% in delivery service costs 

-70%

Increased gift card conversion by 49% across Chatlayer channels

+49%

European_Commission

European
Commission
Customer Service Bot

Chatlayer helps thousands of young people while they are traveling in Europe. 

24/7 support for users across the entire EU

24/7

80% of interactions are handled completely by the bot

80%

3.000 requests per month run via Chatlayer

3000

Partner: The Campfire

Bizbike-logo

BizBike

Customer Service Bot

Multiplatform AI support and service to improve customer satisfaction and efficiency

54,000 messages in first 2 months

54k

800 successfully planned interventions 

800

40 hours won for CS agents to tackle pressing questions

-40h

Foyer

Human Resources Bot

Leading Insurance and Wealth Management Company boosts its HR Operations with Chatlayer

Handling HR requests and FAQs 24/7 for 1600 employees

24/7

Increased employee satisfaction with personalized messaging

: )

125-language support ensures fitting engagements

125

European
Parliament
COVID-19 Bot

Implemented Chatalyer to maintain clear, consistent communication with staff working from home

Achieved 70% reduction in service costs

87%

70 Intents developed to ensure high degree of interaction

70

One source of truth: Consistent COVID-19 Communication

1

Partner: The Campfire

Proximus_logo

Proximus

Multi Service Bot

Increased its ROI of communication in customer service, sales and HR with Conversational AI

120% increase in web shop orders

120%

+10 minutes saved per customer interaction

10+

30% drop in HR requests

30%

Partner: The Campfire

Real Results from Bizbike, Belgium’s biggest eBike provider:

“30% of all our interventions are now booked through our Chatbot.”
“Since using the Chatbots from Chatlayer, we’ve seen an increase in [NPS].”
 Watch the video to learn more about how Bizbike is changing the game together with Chatlayer!

Rawbank

RawBank

Finance Bot

Rawbank, a $2.1b revenue bank in the DRC, uses Chatlayer to streamline support and drive efficiency

Chatlayer handles more than 4000 messages per month

4000

Multi-intent development means the bot supports over 50 use cases

50+

6000+ unique users per year 

6000

Partner: The Campfire

Belfius-icon

Belfius

Insurance Bot

Servicing 3.5 million customers, Belfius achieves impressive results with Chatlayer in conversion and claims management

87% increased conversion using Chatlayer AI

87%

2000 claims managed per month, equivalent to 5 FTE saved

2000

Process is completely automated and enables consistent results

100%

Start
People
Human Resources Bot

Using Chatlayer’s Conversational AI bots to significantly reduce workload and decrease turnaround times

Delivery staff onboarding via Chatlayer has a 91% satisfaction rate

91%

16x faster handling of dossiers, handling requests in 28 minutes instead of 8 hours

16x

Increased gift card conversion by 49% across Chatlayer channels

: )

Partner: Proximus

Belfius myBo

“Thanks to myBo, Belfius Insurance noted an 87,5% increase in conversions.” Watch our video on how Belfius uses Chatlayer Conversational AI to manage their insurance claims.

Sabam-logo

Sabam

Customer Service Bot

Implemented Chatlayer’s Conversational AI Chatbots to quickly solve customer challenges

97% of requests are handled within just 3 minutes

97%

Chatlayer handles more than 3.000 conversations per month 

3000

Multiple chatbots ensure specific support in various situations

: )

Partner: The Campfire

Intermarché

Customer Service Bot

Elevating the customer retail experience with rich messaging and conversational AI
59% Bot engagement rate

59%

2,300 +stores worldwide

2300

Clear competitive advantage

: )

Ready to become Chatlayer's next success story?

ALD-Automotive

ALD
Automotive
Internal Service Bot

Thanks to a chatbot, you will get an instant answer, just send it to ALD Automotive via WhatsApp.

Chatlayer handles more than 4000 messages per month

4000+

Multi-intent development means the bot supports over 50 use cases

50+

6000+ unique users per year 

6000+

ATT-Logo

AT&T
Conversational Marketing Bot

Use Conversational AI to provide thousands of low-income households with heavily discounted broadband service.

282.000 conversations in first 3 months 

282k

179.000 users

179k

93.2% of conversations fully understood

93.2%

Phil@home

Phil
@Home
Customer Service Bot

AG Insurance decided to install a voicebot on Phil at Home, their digital service platform for seniors.

97% of requests are handled within just 3 minutes

97%

Chatlayer handles more than 3.000 conversations per month 

3000+

Multiple chatbots ensure specific support in various situations

: )

Phil@home

Phil
@Home
Customer Service Bot

AG Insurance decided to install a voicebot on Phil at Home, their digital service platform for seniors.

97% of requests are handled within just 3 minutes

97%

Chatlayer handles more than 3.000 conversations per month 

3000+

Multiple chatbots ensure specific support in various situations

: )

Ready to become Chatlayer's next success story?

Smart businesses use Chatlayer's conversational AI bots across the globe.

   

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Experience yourself why these companies chose Chatlayer.ai