Chatlayer's Success Stories

Boost operational efficiency for your Customer Service. Increase Customer Satisfaction for your Support department. Drive conversion for your eCommerce store. Grow Employee Engagement for your HR team. Those are just a few Chatlayer-powered successes. But don’t take our word for it: have a look at what some of our 100+ enterprise customers achieve with Chatlayer.

Ready to become our next success story? Book an introductory call today!

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AT&T_logo

AT&T
Conversational Marketing Bot

Use Conversational AI to provide thousands of low-income households with heavily discounted broadband service.

282.000 conversations in first 3 months 

282k

179.000 users

179k

93.2% of conversations fully understood

93.2%

Belfius-icon

Belfius

Insurance Bot

Servicing 3.5 million customers, Belfius achieves impressive results with Chatlayer in conversion and claims management

87% increased conversion using Chatlayer AI

87%

2000 claims managed per month, equivalent to 5 FTE saved

2000

Process is completely automated and enables consistent results

100%

iFood logo

iFood

Customer Service Bot

Implemented Chatlayer across multiple channels to reduce costs and improve Customer Satisfaction

Delivery staff onboarding via Chatlayer has a 91% satisfaction rate

91%

Achieved a reduction of 70% in delivery service costs 

-70%

Increased gift card conversion by 49% across Chatlayer channels

+49%

logo-foyer

Foyer

Human Resources Bot

Leading Insurance and Wealth Management Company boosts its HR Operations with Chatlayer

Handling HR requests and FAQs 24/7 for 1600 employees

24/7

Increased employee satisfaction with personalized messaging

: )

125-language support ensures fitting engagements

125

European_Parliament_logo

European Parliament
COVID-19 Bot

Implemented Chatalyer to maintain clear, consistent communication with staff working from home

Achieved 70% reduction in service costs

-70%

70 Intents developed to ensure high degree of interaction

70

One source of truth: Consistent COVID-19 Communication

1

Start
People
Human Resources Bot

Using Chatlayer’s Conversational AI bots to significantly reduce workload and decrease turnaround times

70% of sick leave requests fully automated through Chatlayer

70%

16x faster handling of dossiers, handling requests in 28 minutes instead of 8 hours

16x

Increased job satisfaction due to fewer repetitive tasks for agents

: )

Partner: Proximus

Real Results from Bizbike, Belgium’s biggest eBike provider:

“30% of all our interventions are now booked through our Chatbot.”
“Since using the Chatbots from Chatlayer, we’ve seen an increase in [NPS].”
 Watch the video to learn more about how Bizbike is changing the game together with Chatlayer!

Rawbank

RawBank

Finance Bot

Rawbank, a $2.1b revenue bank in the DRC, uses Chatlayer to streamline support and drive efficiency

Chatlayer handles more than 4000 messages per month

4000+

Multi-intent development means the bot supports over 50 use cases

50+

6000+ unique users per year 

6000+

Bizbike-logo

BizBike

Customer Service Bot

Multiplatform AI support and service to improve customer satisfaction and efficiency

54,000 messages in first 2 months

54k

800 successfully planned interventions 

800

40 hours won for CS agents to tackle pressing questions

-40h

European
Commision
Customer Service Bot

Chatlayer helps thousands of young people while they are traveling in Europe. 

24/7 support for users across the entire EU

24/7

80% of interactions are handled completely by the bot

80%

3.000 requests per month run via Chatlayer

3000+

Partner: The Campfire

Belfius myBo

“Thanks to myBo, Belfius Insurance noted an 87,5% increase in conversions.” Watch our video on how Belfius uses Chatlayer Conversational AI to manage their insurance claims.

Sabam-logo

Sabam

Customer Service Bot

Implemented Chatlayer’s Conversational AI Chatbots to quickly solve customer challenges

97% of requests are handled within just 3 minutes

97%

Chatlayer handles more than 3.000 conversations per month 

3000+

Multiple chatbots ensure specific support in various situations

: )

Partner: The Campfire

Ready to become Chatlayer's next success story?

ALD-Automotive

ALD
Automotive
Internal Service Bot

Thanks to a chatbot, you will get an instant answer, just send it to ALD Automotive via WhatsApp.

Chatlayer handles more than 4000 messages per month

4000+

Multi-intent development means the bot supports over 50 use cases

50+

6000+ unique users per year 

6000+

ALD-Automotive

ALD
Automotive
Internal Service Bot

Thanks to a chatbot, you will get an instant answer, just send it to ALD Automotive via WhatsApp.

Chatlayer handles more than 4000 messages per month

4000+

Multi-intent development means the bot supports over 50 use cases

50+

6000+ unique users per year 

6000+

Phil@home

Phil
@Home
Customer Service Bot

AG Insurance decided to install a voicebot on Phil at Home, their digital service platform for seniors.

97% of requests are handled within just 3 minutes

97%

Chatlayer handles more than 3.000 conversations per month 

3000+

Multiple chatbots ensure specific support in various situations

: )

Phil@home

Phil
@Home
Customer Service Bot

AG Insurance decided to install a voicebot on Phil at Home, their digital service platform for seniors.

97% of requests are handled within just 3 minutes

97%

Chatlayer handles more than 3.000 conversations per month 

3000+

Multiple chatbots ensure specific support in various situations

: )

Ready to become Chatlayer's next success story?

Smart businesses use Chatlayer's Conversational AI bots across the globe.

   

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Experience yourself why these companies chose Chatlayer.ai