Chatlayer's Success Stories
Boost operational efficiency for your Customer Service. Increase Customer Satisfaction for your Support department. Drive conversion for your eCommerce store. Grow Employee Engagement for your HR team. Those are just a few Chatlayer-powered successes.
But don’t take our word for it: have a look at what some of our 100+ enterprise customers achieve with Chatlayer. Don’t forget to explore their success secrets and download the case studies for free!
Ready to become our next success story? Book an introductory call today!
iFood Customer Service Bot
Implemented Chatlayer across multiple channels to reduce costs and improve Customer Satisfaction
Delivery staff onboarding via Chatlayer has a 91% satisfaction rate
91%
Achieved a reduction of 70% in delivery service costs
-70%
Increased gift card conversion by 49% across Chatlayer channels
+49%
European Commission Customer Service Bot
Chatlayer helps thousands of young people while they are traveling in Europe.
24/7 support for users across the entire EU
24/7
80% of interactions are handled completely by the bot
80%
3.000 requests per month run via Chatlayer
3000
Partner: The Campfire
BizBike Customer Service Bot
Multiplatform AI support and service to improve customer satisfaction and efficiency
54,000 messages in first 2 months
54k
800 successfully planned interventions
800
40 hours won for CS agents to tackle pressing questions
-40h
Foyer Human Resources Bot
Leading Insurance and Wealth Management Company boosts its HR Operations with Chatlayer
Handling HR requests and FAQs 24/7 for 1600 employees
24/7
Increased employee satisfaction with personalized messaging
: )
125-language support ensures fitting engagements
125
European Parliament COVID-19 Bot
Implemented Chatalyer to maintain clear, consistent communication with staff working from home
Achieved 70% reduction in service costs
87%
70 Intents developed to ensure high degree of interaction
70
One source of truth: Consistent COVID-19 Communication
1
Partner: The Campfire
Proximus Multi Service Bot
Increased its ROI of communication in customer service, sales and HR with Conversational AI
120%
+10 minutes saved per customer interaction
10+
30% drop in HR requests
30%
Partner: The Campfire
Real Results from Bizbike, Belgium’s biggest eBike provider:
“30% of all our interventions are now booked through our Chatbot.”
“Since using the Chatbots from Chatlayer, we’ve seen an increase in [NPS].”
Watch the video to learn more about how Bizbike is changing the game together with Chatlayer!
RawBank Finance Bot
Rawbank, a $2.1b revenue bank in the DRC, uses Chatlayer to streamline support and drive efficiency
Chatlayer handles more than 4000 messages per month
4000
Multi-intent development means the bot supports over 50 use cases
50+
6000+ unique users per year
6000
Partner: The Campfire
Belfius Insurance Bot
Servicing 3.5 million customers, Belfius achieves impressive results with Chatlayer in conversion and claims management
87% increased conversion using Chatlayer AI
87%
2000 claims managed per month, equivalent to 5 FTE saved
2000
Process is completely automated and enables consistent results
100%
Start
People
Human Resources Bot
Using Chatlayer’s Conversational AI bots to significantly reduce workload and decrease turnaround times
Delivery staff onboarding via Chatlayer has a 91% satisfaction rate
91%
16x faster handling of dossiers, handling requests in 28 minutes instead of 8 hours
16x
Increased gift card conversion by 49% across Chatlayer channels
: )
Partner: Proximus
Belfius myBo
“Thanks to myBo, Belfius Insurance noted an 87,5% increase in conversions.” Watch our video on how Belfius uses Chatlayer Conversational AI to manage their insurance claims.
Sabam Customer Service Bot
Implemented Chatlayer’s Conversational AI Chatbots to quickly solve customer challenges
97% of requests are handled within just 3 minutes
97%
Chatlayer handles more than 3.000 conversations per month
3000
Multiple chatbots ensure specific support in various situations
: )
Partner: The Campfire
Intermarché Customer Service Bot
59%
2300
: )
Ready to become Chatlayer's next success story?
ALD
Automotive
Internal Service Bot
Thanks to a chatbot, you will get an instant answer, just send it to ALD Automotive via WhatsApp.
Chatlayer handles more than 4000 messages per month
4000+
Multi-intent development means the bot supports over 50 use cases
50+
6000+ unique users per year
6000+
AT&T Conversational Marketing Bot
Use Conversational AI to provide thousands of low-income households with heavily discounted broadband service.
282.000 conversations in first 3 months
282k
179.000 users
179k
93.2% of conversations fully understood
93.2%
Phil @Home Customer Service Bot
AG Insurance decided to install a voicebot on Phil at Home, their digital service platform for seniors.
97% of requests are handled within just 3 minutes
97%
Chatlayer handles more than 3.000 conversations per month
3000+
Multiple chatbots ensure specific support in various situations
: )
Phil @Home Customer Service Bot
AG Insurance decided to install a voicebot on Phil at Home, their digital service platform for seniors.
97% of requests are handled within just 3 minutes
97%
Chatlayer handles more than 3.000 conversations per month
3000+
Multiple chatbots ensure specific support in various situations
: )
Ready to become Chatlayer's next success story?
Smart businesses use Chatlayer's conversational AI bots across the globe.
