Hootsuite’s open ecosystem unites social marketing with social listening and now, social customer care.

How to make humans and bots work together

This way to exceptional (and scalable) social customer care

Chatlayer by Sinch makes it easy to build AI-powered virtual assistants that don’t feel like chatbots. Sparkcentral by Hootsuite gives your customer care teams a unified dashboard to manage all your customer conversations from one place. And with one out-of-the-box integration between Chatlayer and Sparkcentral, it’s easier than ever to step up your customer care game and delivers a 5-star experience to your customers every time.
Hootsuite JVP Mock up