2Grips is focused on optimizing your services in terms of quality, costs, manageability, and transparency. They focus on both your organization, your processes, tooling, and your people, offering a unique total approach.
Connect a smart virtual assistant to your service management tool to improve your customer experience.
- Extensive experience with the implementation of service management tools
- Experts in Experience Level Agreements (XLA’s)
- Experience in organizational change management and streamlining processes across different internal and external suppliers
With 2grips and Chatlayer, we ensure on the one hand a zero effort for end-users to contact the support organization and on the other hand a fast, and efficient handling of support requests by setting up a customer-centric support organization.