NLP stands for “natural language processing” and is a subfield of artificial intelligence (AI) of computer science. Simply put, NLP enables a computer to understand human speech and text, and reply to them like another human would.
Why is that necessary? Well, because humans speak a natural language, like English or French. Computers, on the other hand, “speak” a programming language, like Java or Python. Unless your clients are proficient at coding, human language has to be translated for computers to understand it, and vice versa. That’s what NLP does.
If you have ever talked to a customer service chatbot, or given commands to your GPS system in your car, you have probably already communicated with an NLP chatbot.