Simply put, a conversational AI chatbot is a bot that uses artificial intelligence (AI), natural language processing, machine learning, and conversational design to engage in more natural and complex conversations with humans.
Unlike basic button bots, conversational AI chatbots are smart virtual assistants that enable automated conversations and can engage in very human-like conversations via text or voice.
For instance, conversational AI bots can:
- take food orders in a restaurant
- answer frequently asked questions 24/7
- take over onboarding processes for clients
- guide customers through an online payment process
- find out what customers want, before guiding them to the right department
- talk to customers on virtually any channel, from your website to WhatsApp to SMS
- speak hundreds of languages out of the box
And these are just a few examples!
While conversational AI bots cannot replace humans, they can help human agents by taking over tedious and repetitive tasks, organizing information, and helping customers instantly.
How does this look in practice? And what are the concrete benefits companies get from implementing bots? Let’s learn directly from ten companies that are already using conversational AI chatbots successfully.