After your virtual assistant introduces itself, the customer will start a conversation. The strength of Chatlayer’s NLP-based chatbot is that it is exceptionally good at understanding a customer’s intent.
In other words, it can understand very accurately what the customer wants. All you have to do is set it up for your specific use case. In order to do that, you set up intents and expressions that go along with this intent on the interface.
An intent describes what a customer might want to do, like “ordering food”, “asking for delivery status”, or “buying a train ticket”. Expressions are the different ways people phrase these intents. If someone wants to buy a train ticket, they could say “I want to buy a train ticket” or “How can I buy tickets?”.
You set up intents by going to “NLP” on the left-hand menu, selecting “Intent”, and then giving the intent a name, such as “buying train tickets.” In the next step you can then add different expressions that go with that intent.
Again, you will find that there are also several pre-built intents and that cover the most common use cases, and over 100 expressions for each intent, that you can use to get started right away.
Check out this video to learn in detail how to set up intents for your first chatbot!