2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
- Strong capabilities in NLP and chatbot templates
- Advanced analytics and testing
- Solid platform with global reach and channel availability
- Combined solution for conversational marketing and contact center
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According to Gartner, “For this Magic Quadrant, Gartner looked at over 250 vendors in the conversational AI space and invited over 100 of those vendors to the prequalification survey. This prequalification survey was completed by over 75 vendors and helped form the inclusion criteria.” We’re proud to say that Sinch was recognized in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
We believe that this evidence proves that conversational AI is where it’s at; its effect on customer engagement is massive. Now is the time to get involved with chatbots!
The Gartner Magic Quadrant Evaluates Vendors based on their Completeness of Vision and Ability to Execute.
It is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of Conversational AI Platforms.
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