Gartner MQ 01

2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Find out more about how Chatlayer with Sinch stands out in the market

According to Gartner, “For this Magic Quadrant, Gartner looked at over 250 vendors in the conversational AI space and invited over 100 of those vendors to the prequalification survey. This prequalification survey was completed by over 75 vendors and helped form the inclusion criteria.” We’re proud to say that Sinch was recognized in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

We believe that this evidence proves that conversational AI is where it’s at; its effect on customer engagement is massive. Now is the time to get involved with chatbots!

Gartner Report

The Gartner Magic Quadrant

The Gartner Magic Quadrant Evaluates Vendors based on their Completeness of Vision and Ability to Execute. It is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of Conversational AI Platforms. 

MagicQuadrant

Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

1 Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms,” Magnus Revang, Anthony Mullen, and Bern Elliot, Published 24 January 2022.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Sinch.