At this point, you have designed a fun, engaging and helpful bot for your business and for your clients. Now, it’s time to put it to the test. Run smaller beta tests first, so you get a chance to fix mistakes and improve the bot before you roll it out for all of your customers.
Once you have implemented your chatbot, keep collecting data, and analyze its performance. First, define metrics for measuring success, such as fulfilled conversations, or time spent per customer query. Then, check how your bot is doing.
Is the bot really helping you to meet your KPIs? Are your customers really satisfied with the interaction? Are your employees benefitting from the bot? What can you do to improve the performance?
Just like humans, bots aren’t perfect, and there is always room for growth. If you follow these steps though, you will definitely end up with a great chatbot for your company that will help your business and that your customers will love!