While e-bike businesses are growing with the increased demand, they also face new problems.
Due to issues in the supply chain and higher demand, there is currently a shortage of parts. As a result, some providers have started to move production from Asia to Europe.
In addition, as e-bikes become more popular, e-bike providers also have to deal with a growing number of customers.
Customer service agents receive many queries, from “What is the best e-bike model for me?” to “When can I expect my new bike to be delivered?” to “I need help with a broken part.” These have to be handled fast and efficiently, and many times also in multiple languages, depending on the market.
In addition, some e-bike companies both sell and rent e-bikes, so customer care teams also need to handle questions about bike rentals. As an additional challenge, these questions might come in at any time, and customers expect fast answers. That’s where chatbots can help!
Well-designed chatbots can:
- answer up to 80 percent of frequently asked questions successfully
- save customer care teams up to 40 hours per month
- reduce service costs by as much as 30 percent!
Chatbots also work on pretty much any channel, from your own app to a messaging service to voice, so they are easy to integrate into your existing customer service.
Large European e-bike providers, such as BizBike or VanMoof and start-ups like GOMEEP alike have already started implementing customer service chatbots—and have seen impressive results!