Chatbot trends 2022: Experts discuss learnings, insights, and predictions
1. You need to talk more for your chatbots to become more user-friendly
⚡️ For a deep-dive into customer service chatbots and their benefits, take a look at this article: How AI can supercharge your customer service
2. Chatbots have to talk with users, not to them
One of the other important chatbot trends for 2022 is that chatbots have to become more intuitive and more conversational in order for companies and customers to really benefit from them.
This is something many experts and companies stressed repeatedly at the European Chatbot and Conversational AI Summit 2022.
Christopher Esslinger from the AI start-up VUI.agency, for instance, pointed out that chatbots should start to move away from FAQ-style conversations.
Approaching customers in the beginning of a conversation with a set of questions and answers feels more like a bot is talking to a person, and not with them. This is a fine, but very important difference when it comes to a conversation because talking with a customer implies a conversation at eye-level, which is more pleasant for the customers, and also increases their trust in the bot.
3. Move away from neutral chatbots to charismatic chatbots
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4. Yes, there is such a thing as too much data for chatbots
5. Chatbot trends: Voice and chatbots are not created equal
🤖 Where is the future of chatbots headed? Chatlayer CPO Joachim Jonkers and MessengerPeople’s Katha Kremming talk about personalization, AI and the superpower of bots.
Chatbot trends 2022: Key insights for your business
The European Chatbot and Conversational AI Summit 2022 made one thing very clear: chatbots are here to stay and evolve. The more we work and interact with bots, the more we will learn about the technology.
And it’s actually the mistakes and obstacles we face in that process that help us understand how to make bots better, for customers and for companies.
This is an encouraging message for businesses because it also means that you shouldn’t be afraid to implement chatbots, if you keep a few key aspects in mind:
- Involve creative and tech team in the design process
- Make chatbots more conversational
- Add charisma to your bots
- When it comes to data, focus on quality rather than quantity
- Differentiate between oral and written communication
Using these insights from the European Chatbot and Conversational AI Summit will help you design high-quality and user-friendly bots that will help you and your customers even more in the future.