Customer experience Archives

4 Strategies for Building Bots that Don’t Suck

We've all had them: bad chatbot experiences. But, what can you do as a company to avoid…

Conversation design focuses on teaching virtual assistants to interact with humans in a more natural way. Why…

If you are running an e-commerce business, you are most likely struggling with a high number of…

AI-powered virtual assistants can answer up to 80 percent of FAQs successfully, cut customer service costs by…

In diverse linguistic settings, such as the Benelux region, companies can greatly benefit from multilingual chatbots. Here's…

AI chatbots in customer service can significantly help grow your business. Data shows that companies that use…

Yes, grocery shopping can really be a lot of fun! The French supermarket chain, Intermarché, managed to…

87% higher conversion rate, 70% service cost reduction, 91% satisfaction rate: conversational AI chatbots can have a…

Customer communication is more important than ever. Unfortunately, a lot of companies are not able to engage…

Driven by the shift to digital in the past couple of years, companies are dealing with a…