Customer experience Archives

More Conversions, Happier Customers: These 9 Companies Use AI Chatbots Successfully

87% higher conversion rate, 70% service cost reduction, 91% satisfaction rate: conversational AI chatbots can have a…

Customer communication is more important than ever. Unfortunately, a lot of companies are not able to engage…

Driven by the shift to digital in the past couple of years, companies are dealing with a…

AI chatbot, virtual assistant, voice bot, or WhatsApp chatbot - the variety of automation in communication is…

The travel restrictions and national lockdowns put in place to contain COVID-19 have disrupted the business models…

Consumers of every age are more active online than ever. To maintain the loyalty of their customers,…