Posted inBusiness Chatbots Company Customer experience
Your current customer communication is hurting your business, here’s why!
Customer communication is more important than ever. Unfortunately, a lot of companies are not able to engage…
Posted inChatbots
New York’s Chatbot Helps Mothers Find Baby Formula Faster
The current shortage of baby formula in the US, has put families across the country in a…
How to Improve Your Customer Service with Chatbots
Happier customers, less stress for your team, and a higher revenue for your business: customer service chatbots…
Voice bot vs. chatbot: What’s the difference, and why does it matter?
What’s a voice bot, and how is it different from a chatbot? In the following, we explore…
Speaking human: Why linguistics is so important for a conversational AI bot
Banks use them, so do restaurants—and even governments: chatbots are becoming more popular. And while we know…
Online Food Delivery in Brazil: How Chatbots and Messengers Drive the Booming Business
The online food delivery industry in Brazil is booming! From small restaurants to large delivery platforms: food…
Posted inChatbots
Chatbot trends 2022: 5 Key Insights Into Really Growing Your Business
What are the biggest chatbot trends for 2022? What do businesses need to know right now about…
Advantages of Conversation Design: Turn Awkward Conversations into Engaging Interaction
For businesses, chat interfaces, such as chatbots, are extremely useful. They can help customers 24/7, solve issues…
How Chatlayers’ Conversational AI makes Sinch stand out in the CPaaS market
You feel for your customers when they contact a company and talk to a different person each…
Posted inAI Customer experience NLP
Customer Service Chatbots: What you need to know
Driven by the shift to digital in the past couple of years, companies are dealing with a…