Around the world, Telegram is one of the fastest growing messenger apps, and chatbots have become an integral part of Telegram. Especially in groups or channels with a lot of members, bots can help to keep conversations civil or make certain tasks easier. And as Telegram groups are hugely popular, this is very much needed.
Admin bots are not the only chatbots on Telegram though. There are a lot of really neat bots out there that people and companies are using for staying organized, marketing, promotions, and even sales. We took a closer look at the different bots on the messenger app, and have put together a list of our twelve favorite Telegram bots for 2022.
Topics of this article
How does a Telegram bot work?
First off, it is important to know where you can use a Telegram bot. There are multiple scenarios where to run a Telegram bot. You can:
- chat with them directly
- add them to groups
- request content from them via inline command in any chat (only works with inline bots)
Especially when there are databases involved, that you might want to tap into or when you want to include sophisticated features, it can take a lot of IT expertise to get your chatbot just the way you want. In that case, the simple Telegram bots might not be for you.
The top 12 Telegram bots in 2022
Botfather (@botfather): the Godfather of Telegram bots
The Botfather is directly provided by Telegram. Users can create Telegram bots with it that work the way they want them to. This makes The Botfather is the master bot so to say and all bots are created there first.
GameBot (@gamebot): play fun games with your friends
Gmail bot (@GmailBot): receive, manage and answer e-mails on Telegram
IFTTT (@IFTTT): link groups and chats with over 300 external services
Connecting different web services and creating automations are the focal points for the IFTTT or IfThisThenThat bot. Their Telegram bot can link your group or channel to 360 external services like Instagram, Twitter, Facebook and a lot more. Also, the bot allows you to set actions that are triggered by conditions. For example, it is possible to automatically get Facebook posts of certain accounts and insert them into a Telegram group or post messages to Telegram, whenever you are mentioned on Twitter.
Skeddy (@SkeddyBot): conversational reminder too
By setting a reminder with a description and a date, you instruct the Skeddy bot to set an alarm. The reminder tool will then notify you and you will receive a Telegram notification when the time has come. Pretty easy, right?
DropMail.me (@DropMailBot): disposable e-mail addresses
Sometimes, you just don’t want to share your real e-mail address with a website. Either you don’t trust them or you don’t want their spam to end up in your inbox. The DropMail bot provides disposable e-mail addresses, which you can use to sign up and get the confirmation e-mail. It deletes the newly created address ten minutes later.
File Converter (@newfileconverterbot): this bot converts your files
The File Converter bot can convert almost any file format into another. It will recognize the format of every file you send to the chat and give you conversion options via in-chat buttons. After choosing the correct format, the file is converted, and you can download it.
AirTrack (@airtrack_bot): find and track flights
You can use AirTrack to search for flights in Telegram. All you have to do is enter the airport of departure, your destination, and the dates of the two flights (or one flight if you choose the one-way option) and AirTrack will find the best offers.
You receive all information on the flight in the Telegram app. And what’s even better: you can track routes and set a price alarm that will notify you when there is a better offer.
Combot (@combot): the virtual administrator
Combot is one of the most popular administration bots for Telegram out there. It provides very useful features that help with group moderation, analytics, filtering spam messages from group members, and much more. It is free of charge for smaller Telegram groups.
Combot is quite popular among group admins of bigger groups because it can perform many tasks, such as moderating and explaining rules and preventing spam messages, so it saves admins a lot of time and work. For groups that have more than 2,500 members, the company behind the bot offers paid monthly subscriptions.
File to bot (@filetobot): external cloud storage
File to bot is virtually a cloud for storing files. Here you can organize your stored files, create QR codes and share them on social media. You just enter the file into the chat and the bot will do the rest.
Trello (@trello_bot): manage your boards on Telegram
Should you use Trello and Telegram, the Trello bot is a great way to manage the tasks of you or your team. By adding your Trello boards to the bot, you can not only create new cards and edit them when needed, but you will also get notifications when sombeody makes a change. It’s a helpful bot for fully managing your Trello board within the Telegram messenger.
Babelgram (@BabelgramBot): translate everything in seconds
Babelgram translates just about anything. By adding the bot to a group and enabling the desired language, the bot will take care of translating the entered text into the target language. All other users in the group can also use the bot by simply typing /enable <language code of input> <language code of translation> in the chat. The bot will translate the text simultaneously so that the chat can continue smoothly.
How AI-powered bots revolutionize customer communication
This Telegram bot list displays how simple but yet how useful chatbots can be and how well they fit into a conversational messaging environment. They spare the user countless steps, clicks and swipes, and integrate features that normally take multiple apps, in one single and simple conversational flow.
However, for more complex tasks, such as responding to unique customer inquiries or evaluating insurance claims, Telegram bots are obviously not sufficient.
Particularly, when the bot is expected to cover multiple steps in the customer journey, like spreading awareness, providing detailed information in the decision phase and completing the purchase, more sophisticated AI-powered bots are necessary.
Chatbots from Chatlayer by Sinch have proven again and again, that they are capable of bringing immense improvements to companies. They are able to:
- handle thousands of customer requests monthly, fully-automated
- pre-qualify and categorize request with NLP and AI for human agents
- accompany customers through the entire customer journey from awareness to after-sales
- save up to 30 percent in call center costs
- increase conversions by 30 to 50 percent
- answer 68.9 percent of frequently asked questions
Belfius: managing over 2,000 claims per month
A great use case for AI bots is the insurance industry. Imagine how huge most of the insurance companies are and take a guess, how many incidents get reported on a daily basis. Thousands! This was the case with Belfius, a Belgian insurance bank. As they wanted to be able to handle these claims more efficiently, and reduce the work load for their employees, they implemented Chatlayer’s AI bot.
With the insurance bot, Belfius can now manage more than 2,000 claims per month. This is the equivalent of five full-time agents taking the requests. Customers of Belfius can just tell the chatbot what happened, like they would on the phone with a real agent, and the bot will automatically understand how to categorize each claim for human agents to take care of.
This saved time and increased the conversion compared to the old claim forms by 87%
Brazilian food delivery giant iFood's bot solves not one, but many problems
Together with the Conversational AI experts from Chatlayer, iFood designed a bot, that allowed them to improve the customer service throughout their entire delivery process, from registering drivers to onboarding partner restaurants to answering customer questions.
As a result, iFood was able to:
- reduce the workload for human customer service agents,
- cut delivery service costs by 70 percent, and
- increase customer satisfaction.
Chatlayer's AI bots boost services in many different industries
Technologies like natural language processing (NLP) and artificial intelligence are enabling high-quality chatbots that are obviously on a different level than your basic Telegram bot. They also show where the technology can take your business. NLP Chatbots designed by Chatlayer for instance enable enterprises to offer their services in over 120 languages, all packed into very natural conversations. When it comes to response accuracy, Chatlayer’s bots reach an accuracy of 80 percent and higher, and even outperform bots from Google or IBM!
These results can be reached in many different industries, like eCommerce, Customer Service, or Human Resources. Every company, regardless of their industry, that deals with a great amount of customer requests every day can be sure that a well-designed chatbot will cover the lion’s share of the inquiries and greatly relieve human agents.
Create happy, productive workplaces with smart virtual assistants for FAQs, vacation and sick leave requests, and much more.
Automate thousands of requests and engage with your customers across multiple channels in 125 languages – in a way that feels human.
Personalize shopping experiences and automate end-to-end processes – with the power of AI.
Read more about chatbots:
Customer communication is more important than ever. Unfortunately, a lot of companies are not able to engage their customers in meaningful conversations. Learn why that
The current shortage of baby formula in the US, has put families across the country in a very difficult situation. It’s not only hard to
Happier customers, less stress for your team, and a higher revenue for your business: customer service chatbots can really boost your business. Find out how
What’s a voice bot, and how is it different from a chatbot? In the following, we explore the difference between the two types of bots,