Chatlayer Achieves ISO 27001

The Most Widely-recognized Information Security Certification Has Been Awarded to Chatlayer for its Chat- and Voice-bot platform Chatlayer - part of Sinch AB - has achieved ISO 27001 certification for its chat- and voice-bot building platform. “Chatlayer has always from day one pursued the highest standards in security, integrity & availability.…

How to boost your Customer Experience

Consumers of every age are more active online than ever. To maintain the loyalty of their customers, businesses must provide engaging customer journeys that exploit the possibilities of the digital space. The road to the strongest customer engagement begins with a better class of cross-network conversations.The year we have been…

Why 95% of companies need chatbots

How can human support agents help their customers 24/7 while avoiding long queues and quickly answering millions of questions? How is it possible for a contact center to be active on multiple communication channels like WhatsApp, Messenger, Twitter – all at the same time? The answer is simple: chatbots.Our phones…